FAQS

FAQS

I have been selling my artwork online since 2004 on my own websites and other eCommerce sites such as Houzz & Etsy.  I care about my work and my customers.  Rest assured that I am legit/honest/conscientious and always striving to deliver great customer service!  Below are some FAQS, if you have any other questions or concerns see below for contact info.

#1 SHIPPING:

As of now, shipping prices are included.  I have set up an ongoing coupon code 12%OFF for purchases of 2 or more items to compensate for that.  I am not in this to make money from shipping and do my best to keep costs 'true'.  If there is a huge discrepancy in what I pay to ship vs what you paid for your order I will refund you. In time I hope to have find/use an appropriate shipping calculator but for now I am choosing this method to keep costs down.

CARRIERS USED: 

I use USPS/FEDEX/USPS.  If you have a USPS post office box please contact me prior to purchase on large/heavy orders because I might use FEDEX and they do not deliver to usps post office boxes (if its a PO box at a shipping store they will).

PLEASE READ MY POLICY PAGE FOR RETURNS/REFUND INFO.

#2 WHEN WILL MY ORDER BE SHIPPED?

Unless I have posted a special announcement in my shop (vacation/time off etc), all orders are usually packed/shipped the same business day.  In some cases it may take 1-2 day and if longer I will contact you with updates.

#3  CUSTOM ORDERS

I am happy to work with you on a custom order.  If you want a flower bouquet or other products please fill out my contact form and include your name/email address and what your inquiry is about.  If you bought flowers and need them trimmed please send me a quick note regarding the length ASAP so that I do not pack/ship it beforehand.

Time it takes to make a flower bouquet for other objects can range from days to weeks.  I keep in touch often with pictures and make sure that you get to see/know exactly what you are getting. I charge a nonrefundable fee to get started and that fee will go towards the total of your order when complete. Prices vary depending on the job/time/materials.

Thank you!

Paula